Privacy Policy — DiVizion Creative Agency

1. Who We Are

DiVizion Creative Agency is a creative and digital services company registered in Riga, Latvia. We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Latvian law.

Data Controller: DiVizion Creative Agency, Riga, Latvia
Contact: info@divizion.eu

2. What Data We Collect

We may collect the following categories of personal data:

Contact data: name, email address, phone number
Project data: information you share with us in the course of project delivery
Communication data: messages, emails, and other correspondence
Technical data: IP address, browser type, pages visited, and time spent on our website (collected via cookies)
Financial data: billing information necessary to process payments

3. How We Collect Your Data

We collect data when you:

Fill out the contact form on our website
Email or call us directly
Enter into a service agreement with us
Browse our website (via cookies and analytics tools)

4. Why We Process Your Data (Legal Bases)

We process your personal data on the following legal grounds:

Contract performance: to deliver the services you have requested
Legitimate interests: to manage client relationships, respond to inquiries, and improve our services
Legal obligation: to comply with tax, accounting, and other regulatory requirements
Consent: for marketing communications and non-essential cookies (you may withdraw consent at any time)

5. How We Use Your Data

To respond to your inquiries and provide requested services
To manage project delivery and communication
To process payments and maintain financial records
To send relevant service updates or marketing materials (with your consent)
To improve our website and services

6. Data Sharing

We do not sell your personal data. We may share your data with:

Service providers: hosting, analytics, payment processors — only to the extent necessary to provide our services
Legal authorities: when required by law or to protect our legal rights

All third-party processors are required to handle your data in accordance with applicable data protection law.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected:

Client project data: for the duration of the project and up to 5 years thereafter for legal and accounting purposes
Inquiry data: up to 2 years if no contract is entered into
Website analytics data: up to 26 months

8. Cookies

Our website uses cookies to improve your browsing experience and gather analytics data. You can control cookie preferences through your browser settings. For more details, see our GDPR Compliance page.

9. Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you
Rectify inaccurate or incomplete data
Erase your data ("right to be forgotten") where applicable
Restrict processing of your data in certain circumstances
Data portability — receive your data in a machine-readable format
Object to processing based on legitimate interests or for direct marketing
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at info@divizion.eu. We will respond within 30 days.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no method of transmission over the internet is 100% secure.

11. Supervisory Authority

You have the right to lodge a complaint with the Latvian Data State Inspectorate (www.dvi.gov.lv) if you believe we have not handled your data lawfully.

12. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page with the revision date noted at the top.

13. Contact Us

For any privacy-related questions or requests, please reach out to:
info@divizion.eu | +371 201 22225